excuseme™ lamps

Our biggest issue during Friday and Saturday service was customers trying to get someone's attention when the restaurant was full. You'd occasionally have people waiting quite a while simply because nobody noticed they needed something. We trialled these on a few tables first and ended up ordering enough for the whole dining room. They're particularly useful when customers want the bill or another round of drinks. We haven't completely changed how our staff operate, but it's given customers another way to communicate with us. The lamps themselves look good and the battery has been holding up very well.

We initially purchased ten to see how they would fit into the restaurant, as we didn't want anything that looked too much like a piece of technology sitting on every table. I was pleasantly surprised by the design. They look more like decorative table lamps than a calling system. One thing we've noticed is that customers tend to understand the concept almost immediately, even without us explaining it. 

We had a family visiting from Brisbane recently, and their children were fascinated by the lights. The parents actually commented that it was a clever idea. We've now placed another order with the team at excuseme for the remaining tables :)

We operate a fairly large dining room, so keeping track of every table during busy service can be challenging. We were interested in these because they offered something a little more discreet than the usual wireless calling systems. They've been particularly helpful for our outdoor section, where staff aren't always within immediate view of customers. A red signal is much easier to notice than someone trying to catch your eye from the other side of the terrace. We also had a few regulars ask about them when we first introduced them. The general feedback has been positive, and they've fitted into the restaurant quite naturally.

We've been using these for around three months. The main reason we purchased them was to make it easier for customers to request assistance without having to interrupt their meal. One thing our staff mentioned was that customers who might normally hesitate to ask for something are now more comfortable signalling when they need help. We've noticed this particularly with families and older guests. The lamps are easy to charge and have been reliable during normal service. The warm lighting is also a nice touch, as we were previously using smaller decorative lights that didn't offer any additional functionality. 😎

We ordered these after being recommended them via a friend. I liked the idea of combining table lighting with a simple way for customers to call a waiter. They've been in use for a couple of months now, and we've had a good experience. One evening, a customer mentioned that she thought they were just decorative lamps until she saw another table flip theirs. She tried it herself a few minutes later and said it was much easier than trying to get someone's attention. It's little interactions like that which make the product interesting. They've also been a nice addition to the atmosphere, particularly during dinner service.

We have a fairly large dining area overlooking the beach, and during weekends it can get extremely busy. One of the biggest issues has always been customers trying to get the attention of staff, particularly when they're seated further away from the bar. We decided to give these a try and have been very happy with them. 

The older members especially seem to appreciate not having to wave someone down every time they need something. A few have actually mentioned how much easier it is now. They're not the cheapest addition to a restaurant, but having used them for a while, I'd say they're well worth the money.

We installed these across our beer garden at the start of the season. With tables spread across a large outdoor area, it's not always easy for our staff to notice when customers need another round. Previously, people would often have to wait until someone walked past or try to catch a waiter's attention. The lamps have made that process considerably easier. We were initially unsure how well they'd work outdoors, but they've been a good addition. Customers seem to enjoy using them, particularly groups who are ordering drinks throughout the evening. For the price, the improvement to service and the appearance of the tables makes them a worthwhile investment.

Appreciate you guys at excuseme for sorting this big order for us. Excellent service 👍

We have quite a few older regulars who visit during the week, and one gentleman in particular mentioned how much he liked the lamps. He told me he often avoids asking for anything extra because he doesn't want to keep interrupting the waiters. Now he can simply turn the lamp when he needs something. I thought that was quite a nice example of where the product actually makes a difference. We also like that they don't look like a typical restaurant calling device. They suit the dining room and the lighting is lovely in the evenings.

We have a pretty relaxed setup here, with people coming straight off the beach, staying for lunch and often sticking around until sunset. The lamps have fitted in perfectly. On busy afternoons, people are spread across the deck and it's not always easy for staff to notice when someone needs something. Now they can just flip the thing. We've also had a few customers ask where we got them, which is always good to hear.

They've become part of the look of the place, and honestly, I wouldn't want to go back to the old setup.

Cheers guys!